Terms and Conditions

Effective Date: August 2026

Mark's Plumbing & Backflow Terms and Conditions

By requesting services, scheduling appointments, receiving estimates, approving work, making payments, or using the Mark's Plumbing & Backflow website, you agree to the following Terms and Conditions.

Service Areas

Mark's Plumbing & Backflow provides residential and commercial plumbing services throughout Southwest Florida, including:

• Fort Myers

• Cape Coral

• North Fort Myers

• Fort Myers Beach

• Estero

• Bonita Springs

• Sanibel

• Port Charlotte

• Surrounding Lee County communities

Estimates and Service Calls

All estimates provided by Mark's Plumbing & Backflow are based on the information available at the time of inspection.

Additional issues, concealed damage, code violations, deterioration, or unforeseen conditions discovered during service may result in additional charges.

A service call fee may apply to diagnostic visits, inspections, emergency service requests, troubleshooting appointments, and on-site evaluations.

Service call fees compensate for technician travel time, diagnosis, expertise, and evaluation of the plumbing issue and may be separate from repair costs.

Contracts and Invoices

Approved estimates, invoices, proposals, work orders, and signed service agreements constitute authorization to perform work.

Customers are responsible for reviewing all estimates and invoices before approval.

Payment is due according to the terms stated on the invoice, proposal, or service agreement.

Failure to pay may result in collection efforts, additional fees, legal action, or suspension of future services.

Non-Refundable Services

Due to the nature of plumbing services, labor, diagnostic work, inspections, service calls, emergency responses, repairs, installations, maintenance services, and completed work are non-refundable.

Once services have been scheduled, dispatched, performed, completed, or materials have been purchased, refunds will generally not be provided.

Any concerns regarding completed work must be reported promptly so that we may evaluate the situation.

Existing Plumbing Systems

Mark's Plumbing & Backflow is not responsible for:

• Pre-existing plumbing defects

• Hidden leaks

• Undiscovered damage

• Corrosion

• Deteriorated pipes

• Improper prior installations

• Structural issues

• Code violations created by others

• Work performed by previous contractors, plumbers, handymen, builders, property owners, or third parties

Our technicians can only evaluate conditions that are visible and reasonably accessible at the time of service.

Third-Party Work

Mark's Plumbing & Backflow is not responsible for damages, failures, defects, leaks, code violations, workmanship issues, or performance problems resulting from:

• Previous plumbing repairs

• DIY installations

• Work performed by other contractors

• Work performed by other plumbing companies

• Manufacturer defects

• Customer-supplied materials

Any recommendations provided by our technicians are based upon conditions observed during the service visit.

Emergency Plumbing Services

Emergency plumbing services are subject to availability and may incur additional fees based on:

• Time of service

• Complexity of work

• Material requirements

• After-hours response

Emergency services are intended to minimize property damage and restore safe operation whenever possible.

Commercial Plumbing Services

Commercial plumbing projects may require:

• Written estimates

• Project approvals

• Deposits

• Scheduled inspections

• Compliance with applicable regulations

Additional charges may apply for commercial facilities requiring specialized equipment, after-hours service, permits, inspections, or emergency response.

Hourly Rates and Billing

Certain services may be billed using hourly labor rates.

Hourly rates may include:

• Travel time

• Diagnostic time

• Labor

• Equipment usage

• Specialized services

Customers will be informed when hourly billing applies.

Quarterly Maintenance Services

Mark's Plumbing & Backflow may offer quarterly plumbing inspections, preventative maintenance programs, backflow testing schedules, commercial maintenance services, and recurring service agreements.

Maintenance programs are designed to help identify potential plumbing issues before they become costly repairs.

Terms for maintenance plans will be outlined separately when applicable.

Senior Citizen Discount

Mark's Plumbing & Backflow proudly offers senior citizen discounts on qualifying services.

Discount eligibility, limitations, exclusions, and promotional requirements may apply.

Discounts may not be combined with other offers unless otherwise specified.

Website Information

Information provided on the Mark's Plumbing & Backflow website, blogs, articles, social media pages, FAQs, and educational resources is intended for informational purposes only.

Website content should not be considered professional plumbing advice for every situation.

Plumbing systems vary significantly, and professional inspection may be necessary before repairs are attempted.

Limitation of Liability

To the maximum extent permitted by law, Mark's Plumbing & Backflow shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:

• Plumbing failures

• Water damage

• Delayed repairs

• Service interruptions

• Existing property conditions

• Third-party workmanship

• Customer negligence

• Manufacturer defects

Changes to Terms

Mark's Plumbing & Backflow reserves the right to modify these Terms and Conditions at any time without prior notice.

Updated versions will be posted on our website.

Contact Information

Mark's Plumbing & Backflow

📞 239-229-5222

🌐 www.marksplumbing.co

Serving Fort Myers, Cape Coral, North Fort Myers, Fort Myers Beach, Estero, Bonita Springs, Sanibel, Port Charlotte, and surrounding Southwest Florida communities.

By using our website or requesting services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.